Catalyst Policies

Data Collection

We collect account information, order details, support communications, and device data to fulfill orders and improve our service.

Full card numbers are never stored by Catalyst. Payment processing is handled by third-party processors.

Order fulfillment, customer support, fraud prevention, and service improvement. We do not sell your personal data.

Information may be shared with service providers and upon legal requests. Personal data is never sold.

Contact support@catalystexplains.com for data inquiries. Verification may be required.

We apply reasonable safeguards. No system is fully secure, but we take appropriate measures to minimize risk.

Essential Required for checkout functionality and session management.

Analytics Performance tracking to understand how the site is used.

Email and SMS are opt-in only. Unsubscribe options provided in every message.

Users must be 21 or older to use this site and purchase products.

All products are designated for research use only. By purchasing, you acknowledge this designation.

Prohibited without written authorization. Repackaging is forbidden.

Orders may be limited, declined, or canceled for fraud prevention, compliance, inventory, or pricing errors.

Scraping, crawling, data harvesting, or interference with site operations is strictly prohibited.

Damages capped at the amount paid for the product in question.

These terms may change. Continued use constitutes acceptance.

No P.O. boxes. Rates shown at checkout.

Processing ~1 business day after payment clears, Mon–Fri, excluding U.S. holidays.

Tracking Notifications emailed when orders ship.

Changes Cannot be guaranteed once fulfillment starts. Contact support immediately.

Issues Report within 7 days. Include order number and photos.

Signature May be required for higher-value orders.

Methods Displayed during checkout.

Authorization Temporary holds may appear. Final posting varies by institution.

Screening Orders may be reviewed or declined for fraud, compliance, or pricing errors.

Descriptor Appears as "CATALYST" on statements.

Disputes Contact support first. Order info may be shared with processors.

Policy All sales are final. We do not accept returns.

Exceptions Wrong item or shipping damage only. Report within 7 days of delivery.

To report Use the contact form with your order number and photos (item, box, label). Keep packaging.

Resolution Replacement when available, or alternative resolution at Catalyst's discretion.

Timeline Processing takes 5–10 business days. Shipping time varies by method.