Get in Touch

How can we help?

We typically respond within one business day, Monday through Friday.

Looking for your order?

Include your order number if this is about an existing order.

Shipping

Processing ~1 business day after payment clears, Mon–Fri.

Delivery 3–5 business days standard, 2-day expedited available.

Tracking Emailed when your order ships.

P.O. Boxes Not accepted. Rates shown at checkout.

Changes Can't be guaranteed once fulfillment starts.

Issues Report within 7 days. Include order number and photos.

Returns

Policy All sales are final. We do not accept returns.

Exceptions Wrong item or shipping damage only. Report within 7 days of delivery.

To report Use the contact form above with your order number and photos (item, box, label). Keep packaging.

Resolution Replacement when available, or alternative resolution at Catalyst's discretion.

Payment

Methods Displayed during checkout.

Descriptor Appears as "CATALYST" on statements.

Disputes Contact us first - we'll sort it out before escalating.